Spryng.io User Agreement
Version: 2.0
Effective date: November 2, 2026
PLEASE READ THIS USER AGREEMENT CAREFULLY. IT COVERS ACCOUNT ACCESS, ROLES, PLAN USE AND NOTICES.
This User Agreement is between you and Spryng.io LLC. It forms part of the Terms of Use. Capitalised terms have the meanings given there. The Terms control over this Agreement in a conflict, subject to the mandatory-law, negotiated-contract and DPA priorities in Section 1.4 of the Terms. The Privacy Policy explains information processing and privacy rights.
1. Registration; Acceptance; Account Creation
1.1 Account Required. To access certain portions of the Services, you must register for an account (“Account”).
1.2 Acceptance. You accept this Agreement by creating an Account, accessing or using the Services, or clicking “accept” (or similar) when presented with this Agreement.
1.3 Registration Decisions. Spryng may accept, decline, suspend, or restrict Accounts in its discretion for security, integrity, compliance, or business reasons, consistent with the Terms.
2. Eligibility; Intended Use
2.1 Age. You must be at least eighteen (18) years old (or the age of majority in your jurisdiction) to create an Account or use the Services, unless a separate written project contract signed by Spryng and the applicable Account Owner expressly permits otherwise for a specific project.
2.2 Organizational vs Individual Use. Certain Services are intended for business, public-good, or academic use, and Spryng may also offer individual experiences for personal reflection. Regardless of use type, you must comply with this Agreement, the Terms, and applicable law.
2.3 Mandatory Local Law. Nothing in this Agreement limits rights you may have under mandatory local law.
3. Account Owner; Authorized Users; Responsibility
3.1 Authority to Bind an Entity. If you create or administer an Account on behalf of an entity, you represent and warrant that you have authority to bind that entity. In that case, the entity is the “Account Owner,” and “you” includes the entity.
3.2 Account Owner Responsibilities. The Account Owner is responsible for:
(a) assigning roles and permissions;
(b) configuring Projects and governance settings (if enabled);
(c) managing invitations and participation windows (if applicable); and
(d) ensuring compliance with applicable laws, regulations, and internal policies.
3.3 Actions Under the Account. You are responsible for all activities that occur under your Account credentials, whether or not authorized by you, except to the extent caused by Spryng’s breach of its obligations under the Terms.
3.4 No Agency. Users are not Spryng’s agents and have no authority to bind Spryng.
3.5 Organization Admin Access (Employee-Only). Organization Account Admin roles may be assigned only to employees of the Account Owner’s organization who use an email address on the Account Owner’s Verified Domain. Consultants, facilitators, agencies, external advisors, contractors, and other third parties may not hold Admin roles for an Organization Account. The Account Owner is responsible for ensuring Admin assignments remain limited to eligible employees and promptly removing Admin access when employment or eligibility ends.
3.6 Authorized User Email Domain and Temporary Consultant Access. For all Accounts, any Authorized User added beyond the Account Owner must use an email address on the Account Owner’s Verified Domain, except for a consultant, facilitator, external advisor, coach, researcher, or similar third party who is granted temporary, scoped non-admin access. That access must be: (a) authorized by the Account Owner for a specific Project or engagement; (b) designated in writing by an Organization Admin; (c) limited in scope and duration; (d) consistent with applicable law, confidentiality obligations, participant consent, and organizational policy; and (e) removed when the engagement, authorization, or required training eligibility ends or lapses. If the individual is gaining access to an Organization Account as an outside consultant or external practitioner, the individual must have completed Spryng Data Security Training. Spryng may verify Spryng Data Security Training status, enforce these requirements through technical controls, and suspend or restrict non-conforming access. Individual single-user accounts require no separate Verified Domain. These workspace membership rules do not require Participants to share the Account Owner’s domain solely to respond to an invitation or participate in a study or room. Participation does not grant workspace membership or Admin privileges. A Participant with a separately assigned workspace role must meet the requirements for that role.
4. Plans and Offerings (Modality Specifics)
The plan and allowances disclosed and accepted at signup or in an Order Form govern access. Current offers appear on Plans & pricing; Section 4 of the Terms describes their scope.
4.1 Personal Sensemaking and Journally. Personal Sensemaking is a free, device-only reflection experience with one read-only library instrument and optional $49/year instrument editing. You control device exports and backups. Journally, where offered individually or within a Project, is a separate experience whose notices and permissions govern storage and sharing. Neither experience grants Admin or Project governance privileges. Do not assume that project-linked Journally entries use Personal Sensemaking's device-only storage.
4.2 Conference Event Pass. A $299, non-recurring 14-day single-event licence, followed by 60 days of read-only reports and export. Export requires permission to access the relevant data and must respect participant consent. Refunds and the credit toward Praxis follow Section 4.1 of the Terms.
4.3 Inquiry, Praxis, Field Study and Research Organization. Inquiry is a recurring plan priced per active sensor. Praxis is a recurring collaborative plan with shared rooms and participant allowances. Field Study combines 12 months of Praxis with specified professional services under a quote. Research Organization provides the agreed institutional scope with Spryng Care. Roles, allowances, fees, billing periods and any renewal are those accepted at signup or in the Order Form. Minimum-N protections and the prohibition on individual punitive use in the Terms apply.
4.4 No Third-Party AI Model Training. Spryng does not use Customer Content to train third-party AI models or external LLMs. Optional feature processing and any permitted anonymised improvement use remain subject to Sections 11–13 of the Terms, the Privacy Policy and the applicable DPA.
4.5 Prompter and Fair Use. Prompter (formerly Gather) provides Plaza collectors and 100 stories per month across the free account. The optional $19.63/month add-on removes the monthly story-volume limit; it does not provide unlimited media storage or processing. Generous media storage is subject to the notice, discussion and proportionate-remedy process in Section 4.5 of the Terms. Additional paid capacity requires agreement; an internal review threshold does not automatically authorise charges or deletion. Publishing a collector design does not by itself publish its responses.
4.6 Sensemaking Studio. Verified book purchasers receive 365 days; library readers receive 90 days. No card is required and there is no automatic conversion to a paid subscription. After the applicable period, 30 days of read-only access and export remain available under Section 18.3 of the Terms.
5. Roles and Permissions (Role-Based Access)
5.1 Role Assignment. Access may be role-based. Roles must be explicitly assigned, and no role implies another.
5.2 Role Examples. Roles may include:
Admin (governance/configuration, if enabled)
Facilitator (facilitation and sensemaking work, if enabled)
Participant (contribution and self-interpretation, if applicable)
5.3 Removal and Changes. The Account Owner is responsible for promptly removing or modifying access when a user no longer requires it.
5.4 Admin vs Facilitator Boundaries. Unless otherwise expressly configured in writing:
(a) Admin roles may manage organization-level governance and configuration, including role assignment, access controls, and project-level policy settings (if enabled);
(b) Facilitator roles may facilitate and operate within assigned Projects, including invitation and facilitation workflows made available to that role; and
(c) Facilitators do not have authority to change organization-level governance settings, billing, security posture, or role assignments unless they are also explicitly assigned an Admin role and are eligible to hold Admin access under Section 3.5. External consultants may not be assigned Admin roles for an Organization Account.
5.5 No Implied Elevation. Assignment to a Facilitator role does not imply Admin authority, and assignment to Admin does not require or imply Facilitator responsibilities.
5.6 Personal Information Collection Boundary. Admin roles may not be used to configure, launch, or operate a Project, prompt, instrument, upload workflow, invitation process, or reporting workflow to solicit, collect, or upload Personal Information from or about participants unless the Account Owner has an active Spryng Care Agreement covering that Project or use case. Ordinary account, billing, authentication, support, and operational information required to administer the Services is not covered by this restriction. Pseudonymous stories remain covered when a person is still identifiable; removing names alone does not establish anonymity. Resolve the collection permission before launching the study. Contact support@spryng.io for a Spryng Care Agreement. Capitalized terms in this Section have the meanings given in the Terms.
6. Credential Integrity; Account Security
6.1 No Credential Sharing. Each set of credentials is personal to a single user and may not be shared.
6.2 No Concurrent Credential Use. You may not allow concurrent use of the same credentials by more than one person.
6.3 Security Obligation. You are responsible for safeguarding passwords, access tokens, and devices used to access the Services.
6.4 Notice of Unauthorized Access. You must promptly notify Spryng if you suspect or become aware of unauthorized access to your Account.
7. Licensing Restrictions (Single-Entity Use)
7.1 Single-Entity Use. Unless expressly authorized in writing, an Account and any associated access rights do not automatically extend to subsidiaries, affiliates, joint ventures, or external business partners.
7.2 No Sublicensing/Transfer. You may not sublicense, transfer, or permit shared use across multiple entities without a separate written agreement with Spryng.
7.3 Audit Rights. Spryng may audit Accounts to verify compliance with licensing restrictions and may suspend or restrict access for non-compliance, consistent with the Terms.
8. Insider Pools (If Enabled)
If Insider Pools are enabled:
(a) an Insider Pool is an opt-in registry indicating willingness to be invited;
(b) inclusion indicates availability only and does not guarantee invitation, participation, or response rates;
(c) participation occurs only when an individual receives a Project-specific invitation and affirmatively accepts applicable participation terms and/or consent notices; and
(d) inclusion does not automatically grant Journally access or consume a paid Journally seat.
You may not use Insider Pools to sell access to people or to guarantee participation.
9. Third-Party Services and Integrations
You may enable or connect third-party services. Spryng is not responsible for third-party services, their terms, or their performance. You assume the risks associated with third-party tools and integrations.
10. Data Protection Routing (Controller/Processor Context)
If you participate in an organizational Project, the Account Owner typically determines how participation data is collected and used. Privacy-related requests may need to be directed to the Account Owner, as described in the Privacy Policy and (if applicable) the DPA.
11. Orders; Fees; Changes (If Applicable)
Paid Services follow the accepted Order Form, checkout offer or SOW and Section 7 of the Terms. Monthly subscriptions and add-ons renew monthly; annual subscriptions and add-ons renew annually until cancelled, with the disclosed amount and frequency accepted before purchase. Quoted packages renew only as agreed. Annual renewal reminders are sent 30 days before renewal.
Cancel renewal in account settings, or contact support@spryng.io if that option is unavailable or fails. A request received before renewal stops that renewal. Paid access ordinarily continues through the paid period. Refunds follow the accepted offer and mandatory law. Cancelling an add-on does not delete the account or its stories: when Prompter's unmetered add-on ends, new collection returns to the free allowance. Downgrades may reduce new usage or features, but must honour the retention, notice and export protections in Section 18 of the Terms. Account deletion is a separate request.
Price or material allowance changes follow the advance-notice and consent provisions in Section 7.3 of the Terms. Free plans and Studio do not convert to paid plans without an affirmative purchase. Event Pass does not renew. Spryng does not provide payment escrow, user-to-user contract administration or marketplace brokerage.
12. Acceptable Use
You must comply with the Acceptable Use restrictions in the Terms. Violations may result in suspension or termination of access.
13. Notices; Electronic Communications
13.1 Consent to Electronic Notices. You consent to receive notices and communications from Spryng electronically, including by email and/or in-product notice.
13.2 Effective Notice. Notices are deemed received when sent, unless applicable law requires otherwise. You are responsible for maintaining a current email address on file.
13.3 Electronic Records. You agree that electronic records satisfy any legal requirement that communications be in writing.
14. Suspension; Termination; Survival
14.1 Suspension/Termination. Spryng may suspend or terminate Accounts as described in the Terms.
14.2 Effect and Export. Active service access ends on expiration or termination, subject to preserved read-only and export rights under Section 18 of the Terms: 30 days after Studio access ends and 60 days after an Event Pass ends. Other accepted plan or contract windows also apply. Export is permission-limited, and security or legal restrictions may require a safe alternative method. Free or expired status does not remove these rights. Routine deletion requires notice and the applicable export opportunity; device-only reflections remain your responsibility to export and back up.
14.3 Survival. Provisions that by their nature should survive termination will survive, including licensing restrictions, notices, and incorporated Terms provisions.
15. Disclaimers; Limitation of Liability; Dispute Resolution
The disclaimers, limitation of liability, indemnification, and dispute resolution provisions in the Terms apply to this Agreement and are incorporated by reference into this Agreement.
16. Export Controls and Sanctions (Optional)
You represent and warrant that you are not subject to, and you will not use the Services in violation of, applicable export control laws or sanctions programs.
17. Contact
Questions: legal@spryng.io